Upsetness must be going around this week.

I had an argument on Thursday with an automated answering machine from UPS. I just wanted to talk to a real person to explain to them that the 2 deliveries they made to me this week were delivered to the apt building across the street and is there someway they could let their drivers know that the back door of the building they are delivering to has the front of their building on the next street over (it’s a short block and takes up the whole short block) and could they mark this street as a problem because several other people in my apt are having the same problem.

I had this problem with the post office (who should know better, but to the defense of my reg postman it wasn’t him, it was the subs) and after losing 2 packages and almost a 3rd, explanation below, I went to the post office to complain because the person they were delivering to never returned it to me (just across the street mind you, but for the 1st two I didn’t know that at the time) and that person never sent the packages back and a friend let me know she sent me a package did I get it, and I had not and it was Sunday so not a normal day to deliver, but I had seen the postman make a Sunday delivery to the apt across the street, so I went over there to see if it was my package but there wasn’t one outside the door and people did not answer my knock so I put a note on their door to let them know the post office had delivered the package to them by mistake and would be picking it up the next day if they would leave it out side their door when they left for work it would be fine. I called the post office first thing on Monday and yep they picked it up and brought it to me, I figured fixing your mistake will help you remember the next time and things have been good since but the post office put a pink slip in the deliverer’s mail pick up box to remind them to check the address when delivering to our apt building. So when the notice came both times this week that the package had been delivered but there was no package at my door, I went across the street and yep it was in front of the apt door that mirrored my address, except for the street part, across the street and I rescued them.

I thought maybe it would be just that easy to fix with UPS too, serves me right for thinking, sigh. This helpful AI answering machine had no idea what I was trying to tell it and so I politely said customer service, but it wanted to know more so it would get me to the right place, but my problem wasn’t in it’s vocabulary. So it offered to send me to claims, nope I’m sure the claims answering machine would be just as unhelpful. So I hung up and tried again, not sure why I thought it would end up any better and it didn’t, I was finally so frustrated that I just kept yelling, customer service, customer service and it kept saying it didn’t understand what I wanted. So I just hung up. Just know UPS has no intention of letting you talk to a real person and if I ever get any more packages from UPS I’ll be ready to go across the street and rescue those too. I’ve calmed down, repented for that little burst of frustration and determined I wouldn’t let that machine upset me anymore, will try anyway ;).

2 thoughts on “Frustration?

  1. I’m so sorry that this happens to you! I too have found myself screaming at that stupid recording, “REPRESENTIVE! HUMAN! SERVICE!” etc. it’s humiliating when you hang up and think about what you just did, but you’re thankful there were no witnesses!
    How frustrating that you live at an address that deliveries just can’t make work. I suppose you could meet the person in your “other” apartment and work out a deal, or camp out on their doorstep when you’re expecting a package. But you should not have to!

    Liked by 1 person

    • Thankfully I don’t usually have many deliveries, just irritating when I have them. LOL the only thing that gets me that frustrated is that dang machine! Sometimes saying “operator” works. Use to when you didn’t speak they would transfer you to a service rep but not anymore, they just hang up. I try to remember to put something in the comments when I order something to the delivery person adding additional information to recognize the apt building, but obviously they don’t all read it :P. Make me want to run over some night and put a sign up on the back door of that apt, saying this is the back entrance of “insert address” please do not deliver packages for “insert address” here. But I doubt they would appreciate my gesture :P.

      Liked by 1 person

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